TelyvoWho we are
Telyvo IPTV Player is provided by Tvinnereim Studios AS. For privacy questions or requests, contact telyvo@tvinnereimstudios.no.
Telyvo does not require a Telyvo account and does not display advertisements. Your TV library, provider passwords and viewing history are not automatically sent to Tvinnereim Studios AS.
Your library and device
Telyvo stores your TV sources, favorites, preferences, programme guide, viewing history and playback positions on your device. Source credentials are protected using Apple’s Keychain. The library uses encrypted local storage. Artwork and programme data may be cached locally to make browsing faster.
You can remove sources and clear viewing history in the app. Telyvo does not provide cloud synchronization of your library. Device backups are governed by your Apple settings.
Connections to your TV provider
The app connects directly to the sources you add to fetch playlists, programme information, artwork and video. Those services receive the network requests needed to provide the content, including your IP address and any provider credentials contained in the request. Their own privacy policies apply.
Telyvo supports both HTTP and HTTPS sources. HTTP traffic is not encrypted in transit. Use an HTTPS address when your provider offers one.
AirPlay and Google Cast
When you select a playback device, information needed to play your content may be shared with that device and its platform. This includes the stream address, title, artwork and playback position. A stream address can contain provider credentials. Select only devices you trust.
On iPhone and iPad, Telyvo includes Google’s Cast SDK for device discovery and playback. The receiver fetches the stream directly from your provider. Google’s SDK processes technical information under Google’s Privacy Policy. Google documents diagnostic, performance and usage data for the SDK, with identifiers and coarse location included in its published privacy disclosures. Collection varies by SDK functionality and settings. Telyvo disables the SDK’s optional analytics logging; this does not mean that all SDK diagnostic processing is disabled.
See Google’s Cast SDK privacy information for details. Google Cast sending is available on iPhone and iPad; the native Mac and Apple TV apps do not include the Google Cast sender SDK.
Connecting your devices
Telyvo uses local network access to discover compatible devices and securely transfer sources you select. Pairing sessions expire, and the transfer is encrypted. Source transfer does not send your library through a Telyvo server.
You control local network access in your device’s privacy settings. Disabling it can prevent Cast discovery, access to local TV sources and device pairing.
Purchases and App Store reviews
Apple handles payments, subscriptions, trial eligibility and refunds. Telyvo checks verified purchase information on your device to determine whether access is active. Tvinnereim Studios AS does not receive your payment-card details. Apple may provide transaction and financial reporting through its developer services under Apple’s policies.
Telyvo stores the date of first opening and whether it has requested a review on your device. It may ask Apple to display its App Store review prompt after ten days. The app cannot determine whether you submitted a review. Apple manages reviews under its own terms and privacy policy.
When you contact support
If you email us, we receive your email address, your message and anything you choose to attach. We use this information to answer your request and resolve problems. Please do not send provider passwords, payment details or playlist addresses that contain credentials.
Support correspondence is kept only as long as needed to handle your request, follow up on related issues and meet applicable legal obligations. You can request deletion of information we hold by contacting the support address above.
This website
These support pages do not use advertising, visitor analytics, tracking pixels or forms. Our hosting infrastructure processes ordinary technical request information, such as IP addresses, to deliver and secure the website. If you follow a link to Apple, Google or another service, that service’s policies apply.
Your choices and rights
We process information you send us to provide support and operate the service. Depending on the request, this is necessary to provide our services or for our legitimate interest in helping customers and resolving issues. We do not sell personal information or use support messages for advertising.
Depending on applicable law, you may request access, correction, deletion or restriction of personal information we hold, and object to its processing. Contact us using the address above. You may also raise a concern with your local data protection authority, including Datatilsynet in Norway.
Information held by your TV provider, Apple, Google or a selected playback device is managed by those services. You can contact them directly about their processing.
Policy updates
We may update this policy when Telyvo’s features or data practices change. The effective date above identifies the current version. Material changes will be reflected here and, where appropriate, in the app.